FAQ – Frequently Asked Questions about Pantercats 925 Sterling Silver Jewelry from Dresden
Welcome to our most frequently asked questions about Pantercats jewelry. Here you’ll find everything you need to know about materials, care, sizes, shipping, returns and our customer service. Each piece is lovingly designed in Dresden and made from premium, nickel-free 925 sterling silver – durable, skin-friendly and beautifully unique.
Material & Quality
Is your jewelry made of genuine 925 sterling silver?
Yes, all Pantercats designs are made from certified, nickel-free 925 sterling silver. Many pieces are refined with rhodium or 18k gold to enhance shine and longevity.
Is your jewelry hypoallergenic?
Yes, our silver is nickel-free and safe for sensitive skin – perfect for daily wear.
Does silver tarnish over time?
Slightly – it’s a natural oxidation process. A soft or silver-polishing cloth will quickly restore its shine. Tip: store jewelry in a dry, air-tight place and avoid contact with perfume or hairspray.
Can I shower or swim while wearing your jewelry?
We recommend removing jewelry before showering, swimming or exercising. Water, chlorine and sweat can affect the finish over time.
Sizes & Adjustments
How can I find my ring size?
Use our Ring Size Guide below the product selection or contact us directly – we’ll gladly help you find the right fit.
Can chain lengths be adjusted?
Yes, many necklaces come with an extension. You can note your preferred length during checkout or message us via the contact form.
Care & Storage
How do I care for my silver jewelry?
Polish your jewelry regularly with a soft, dry cloth. For stronger oxidation, use a silver-care cloth. Avoid contact with perfume, hairspray and water, and store each piece separately in your Pantercats box to prevent scratches.
Do you have a care guide?
Yes – you can find detailed care tips here: Care & Usage Instructions.
Shipping & Delivery
How long does shipping take?
Domestic orders usually arrive within 1–3 business days after payment. We ship climate-neutral with DHL and send tracking information via email.
Is shipping free?
Yes, orders over €20 within Germany ship free of charge.
Do you ship internationally?
Yes, we ship across Europe. View all delivery times and costs here: Shipping Information.
Payment & Security
Which payment methods are available?
You can securely pay via PayPal, credit card, instant transfer and other trusted options. Full details here: Payment Methods.
Is my payment safe?
Yes – all transactions are encrypted via SSL and handled through certified payment providers.
Returns, Warranty & Repairs
Can I return jewelry?
Yes, unworn items can be returned within 14 days of delivery. See our Return Policy for details.
What if my item doesn’t fit or is defective?
Please contact us via the contact form – we’ll review an exchange, adjustment or repair. We always aim for a fair and quick solution.
Do you offer a warranty?
We follow all legal warranty regulations. Each piece is thoroughly inspected before shipping.
Gift Service
Is the jewelry gift-wrapped?
Yes! Every order arrives in our signature blue Pantercats box made from recycled material – perfect for gifting.
Can I add a personal message?
Absolutely! Please include your message in the order notes during checkout.
Contact & Customer Service
How can I reach you?
Email us at info@pantercats.de or use the contact form. For more details, see our Imprint.
We respond personally to every inquiry – because Pantercats stands for genuine service, high-quality craftsmanship and trust since 2014 in Dresden.